Returns & Exchanges

At Home Secure, your peace of mind is our priority, which is why we offer a 30-day satisfaction guarantee on all security hardware and smart home devices. If you are not completely satisfied with your purchase, we provide a streamlined return process to ensure your home remains protected.

Return Process

• 1.
  Initiate Your Request

  Log into your Home Secure account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all sensors, mounting hardware, and manuals are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Affix the prepaid shipping label provided via email to the exterior of your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the hardware, we will process your refund to the original payment method within 5 to 7 business days.